Are you ready to kick start your career in travel assistance?  

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.  

Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most. 

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA…sounds exciting right? 

So, what’s our mission? 

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.  

So, what’s the job? 

Our Registered Nurses and Paramedics offer expert medical advice and services to travellers all over the world, 24/7. With their Emergency or Critical Care backgrounds, our team are committed to caring for our travellers when they need it the most.  

• You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world 

• You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency  

• You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers 

• You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly 

• You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards 

• You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth 

• You’ll do all of this from the comfort of our Brisbane City-based command centre 2 days per week and 2 days from your home (after an initial training period)     

And what are we looking for?  

We are looking for future team members who are passionate about helping people and want variety in their job every single day. We can teach you everything you need to know about travel assistance as long as you’re empathetic and willing to learn…so no corporate experience necessary!  

• You’ll hold a current Ahpra registration 

• You’ll have at least three years post-graduate experience in Acute Care, Critical Care, ICU, Community Health, Discharge Planning or Emergency Departments 

• You’ll have great interpersonal skills; and know how to look after patients and respond with empathy 

• You’ll be competent with IT systems & able to use multiple screens and programs 

• You’ll need to be available to work across a 24/7 rotating roster (eight 10-hour shifts/fortnight) 

• More than anything else, you’ll have a passion for helping others 

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home. 

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.  

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together! 

#LI-Hybrid