Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveler’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with! 

We are on the search for the next skilled Claims Officer to join our New Zealand team, in Auckland. This is a permanent full-time opportunity, ready for someone who is experienced in the industry, proactive and able to deliver exceptional customer service to our customers.  

Salary: Competitive salary plus annual bonus incentive  

So, what’s the job? 

• You’ll provide specific advice and assistance to customers regarding new and/or existing claims 

• You’ll be requesting relevant information both written and verbal in order to process claim/s 

• You’ll be handling, registering and resolving complaints within the compliance framework 

• You’ll maintain cases in a consistent and effective manner within our file management system 

• You’ll support business areas to identify, record, report and respond to complaints, breaches, privacy issues and conflicts of interests appropriately 

And what are we looking for? 

To be successful in this role, 

• You’ll have relevant claims handling experience within travel and/or accident and health industry (desirable)  

• You’ll have knowledge, understanding of travel/general insurance claims process and/or understanding of insurance legislation, regulations and guidelines applicable to the department 

• You’ll have an intermediate skill level in using Microsoft office and/or using file management systems, as well as managing phone calls and emails 

• You’ll have strong skills in written and verbal communication and be well organised with a customer focus 

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 2900 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey. 

Community Commitment. Our New Zealand team are truly committed to the community with their supports in sponsorship to the ‘Make-A-Wish-Foundation New Zealand’. Be part of a meaningful contribution.  

Office commute. If you dread the office commute being stuck in traffic, take advantage of the public transport discounts offered exclusively to our Auckland based team members. Take it easy, read a book, finish watching your favourite series, as you head into the office and on your travels back home.  

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.   

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.  

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. Start planning for your next trip today! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.  

Apply today and let’s go great places together! 

To learn more about working at Zurich Cover-More, check out our careers and benefits page!