Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!  

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.  

So, what’s the job? 

• You’ll process, review, and issue customer invoices in accordance with Zurich Cover-More’s policies and procedures. 

• You’ll monitor incoming payments, reconcile accounts, and maintain accurate, up-to-date records of customer transactions. 

• You’ll respond promptly and empathetically to customer inquiries regarding invoices, payment status, and account discrepancies. 

• You’ll prepare regular accounts receivable aging reports, analyze overdue accounts, and proactively follow up on outstanding payments. 

• You’ll work closely with internal teams including Finance, Product, Underwriting, and Customer Service to resolve billing issues and optimize receivables. 

• You’ll ensure adherence to internal controls, company policies, and regulatory requirements. 

And what are we looking for? 

• You'll process, review, and issue customer invoices in accordance with Zurich Cover-More’s policies and procedures. 

• You'll monitor incoming payments, reconcile accounts, and maintain accurate, up-to-date records of customer transactions. 

• You'll respond promptly and empathetically to customer inquiries regarding invoices, payment status, and account discrepancies. 

• You'll prepare regular accounts receivable aging reports, analyze overdue accounts, and proactively follow up on outstanding payments. 

• You'll work closely with internal teams including Finance, Product, Underwriting, and Customer Service to resolve billing issues and optimize receivables. 

• You'll ensure adherence to internal controls, company policies, and regulatory requirements. 

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. 

Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.  

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary or birthday leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.  

Apply today and let’s go great places together! 

#HYBRID